Shipping and Returns
This is an overview of our Shipping and Return/Refund Policies. To read all the details or what we like to call, the nitty gritty, please follow at the links in the footer menu of our site (the links at the bottom of every page). This is where you can read the shipping and return/refund policies in more detail.
Estimated shipping delivery times:
USA: 5-10 business days
Canada: 5-10 business days
Rest of the World: 10-20 business days
Specialty Items and Limited Edition items are estimated 7 to be manufactured, printed and delivered within approx 7 days.
International shipments may incur additional taxes, or customs/processing fees at the port of entry. We are not responsible for these fees and we cannot accepts responsibility for items returned to us that were rejected by your customs agency at the country of delivery. So please check that your item can be shipped to your delivery country/location.
Your order didn't arrive? Please contact us at admin@creatEVEdesign.com asap. We want to help.
Our manufacturers insist that you need to check your shipping confirmation email and double check your shipping address. As an independent artist and business, we are not able to cover a replacement order in this instance, but we are very happy to send you another one, but it will need to be at your cost. Sending us this information helps us make a speedy
However, if the confirmed shipping address was correct, message us asap at admin@creatEVEdesign.com with all of your order information (sending us your original confirmation email is a good way to include all the order info) and we will begin processing the request.
We gladly accept returns and exchanges.
Can't see your refund?
If your refund hasn't arrived. Hold tight. Here's what you need to do.
Next, contact your credit card company, and their terms as it can take some time before your refund is officially returned.
Finally, contact your bank. Again, each institution has their own terms and time periods to process return payments.
Lastly, If all of this checks out, and you have not obtained your refund yet, please contact us at admin@creatEVEdesign.com so we can get onto it. Pronto!
The last thing we want is for you to be stuck with a damaged item. If it arrives broken or damaged, please take a photo immediately, then please email us within 7 days at admin@creatEVEdesign.com to process your return.
Each of our apparel items has a size chart in the product images, and our other products contain measurements in the product description to help you make sure you get the right size for your purchase. If you receive an item that is the incorrect size, please double check your order confirmation first and then also check the garment label and that these two labels and match the sizing chart on the product listing for your purchase. We will need this confirmation before we can submit your item for return. Though rare, it's possible that the garment was mislabeled. Please do email us, at admin@creatEVEdesign.com so we can help you.